Refund policy

# REFUND POLICY

Last Updated: July 31,  2026

### 1. 30-DAY RETURN WINDOW

We want you and your little ones to love your purchase. We offer a 30-day return window for standard, non-customized wholesale items. Items must be unwashed, unworn, with tags attached, and in their original packaging. 

### 2. EXCLUSIONS / FINAL SALE ITEMS

Due to hygiene, safety, and the custom nature of our production models, the following items **cannot** be returned or exchanged:

* **Print-on-Demand Items:** Products printed specifically for your order cannot be returned for buyer's remorse or sizing errors.

* **Handmade & Custom Items:** Personalized clothing, accessories, or blankets handcrafted by our team or contracted seamstresses are final sale.

* **Intimate Infant Care:** Items like pacifiers, teething toys, undergarments, or opened swaddles cannot be returned due to infant health regulations.

### 3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon reception. Because we utilize third-party fulfillment partners and independent fabricators, errors can occasionally happen. If an item is defective, damaged, or if you receive the wrong item, contact us at: theteam@snowhillsbabymealways.com within 7 days of delivery with photographic evidence. We will arrange a replacement or refund at no cost to you.

### 4. SHIPPING COSTS

The buyer is responsible for paying all return shipping costs unless the item arrived damaged or defective. Original shipping fees and any international customs duties/taxes are non-refundable.

### 5. REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are automatically applied to your original payment method within 5–10 business days.